This policy outlines the specific circumstances under which Gulf International Container Trading LLC will issue a refund.
1. Order Cancellation
- By the Customer: You may cancel your order and receive a full refund if the cancellation is made at least 48 hours before the scheduled delivery time. Cancellations must be requested in writing to sales@containergict.com.
- Late Cancellation: If you cancel your order less than 48 hours before the scheduled delivery, a deduction may be made from your refund to cover any logistical costs we have already incurred.
- By Us: We reserve the right to cancel an order if we are unable to fulfil it for any reason. In such cases, a full refund will be issued to the customer.
2. Refunds for Non-Delivery or Damaged Goods
- A full refund will be processed if we are unable to provide a replacement for a wrongly delivered or significantly damaged item as per our Return Policy.
3. Refund Method
- All refunds will be processed back to the original mode of payment (the credit or debit card used for the purchase). We will not issue refunds via cash, cheque, or bank transfer to a different account.
4. Refund Timeline
- Once a refund is approved, it will be initiated by us within 5-7 business days.
- Please note that it may take an additional period (typically 7-14 business days) for the refund to reflect in your card statement, depending on your bank's processing times.
5. Contact
- For any questions regarding your refund, please contact our support team at sales@containergict.com.
